你的情绪记录、探索结果、冥想记录都只保存在这台设备本地，我们的服务器不保存这些内容。如果你开启了 iCloud 备份，数据会随系统备份一起迁移到新设备；否则删除 App 或更换设备会导致数据丢失，建议定期保持 iCloud 备份开启。
使用 AI 陪伴或 AI 洞察时，仅将你本次输入的文字（以及生成洞察所需的本次情绪选项）通过 HTTPS 发送给第三方大语言模型服务用于实时生成回应，不会附带你的历史记录、通讯录或设备标识。详见 隐私政策。
请依次检查：设备是否处于静音模式（侧边开关 / 控制中心）、系统音量是否过低、是否有其他 App 正在占用音频。冥想音频在锁屏后仍可继续播放。
AI 功能需要联网。请确认网络可用后重试；若持续失败，可能是模型服务临时波动，稍后再试或通过邮箱联系我们。
在 App 内删除对应记录即可；删除整个 App 会一并清除本地全部数据（此操作不可恢复）。
订阅为自动续订：除非在当前周期结束前至少 24 小时关闭自动续订，Apple 会在周期结束前 24 小时内按标准价格扣费并续订。完整条款见 使用条款。
iPhone「设置」→ 顶部你的 Apple 账户 → 订阅 → 选择 PrismU → 取消订阅；也可直接打开 apps.apple.com/account/subscriptions。取消后你仍可使用至当前已付费周期结束。
在 App 的订阅页点击「恢复购买」，用当初购买时的 Apple 账户登录即可。
所有购买由 Apple 收款，退款需向 Apple 申请：访问 reportaproblem.apple.com 登录后提交。我们无法直接为你处理退款。
Your mood entries, exploration results and meditation history are stored only on your device; our servers never hold them. If iCloud Backup is on, the data moves with your system backup. Otherwise, deleting the app or switching devices will lose it — keep iCloud Backup enabled.
When you use AI companion chat or AI insight, only the text you type in that interaction (plus the mood selections needed for that insight) is sent over HTTPS to a third-party large-language-model service to generate a reply in real time. Your history, contacts and device identifiers are not attached. See the Privacy Policy.
Check the silent switch / Control Center, the system volume, and whether another app is using audio. Meditation audio keeps playing on the lock screen.
AI features need a connection. Verify your network and retry; if it keeps failing, the model service may be temporarily unavailable — try later or email us.
Delete individual entries in the app, or delete the app to erase all local data (this cannot be undone).
Subscriptions renew automatically. Unless auto-renewal is turned off at least 24 hours before the end of the current period, Apple charges the standard price within 24 hours before the period ends. Full terms: Terms of Use.
iPhone Settings → your Apple Account → Subscriptions → PrismU → Cancel Subscription, or open apps.apple.com/account/subscriptions. You keep access until the end of the period you already paid for.
Tap "Restore Purchases" on the subscription screen and sign in with the Apple Account used for the original purchase.
Apple processes all payments, so refunds are requested from Apple at reportaproblem.apple.com. We cannot issue refunds directly.